Rental Policies And General Information

VACATION RENTAL HOME POLICY:
We rent ONLY to family groups and responsible adults over the age of 25. One parent or responsible adult is required for every four people under age at all times. Designate one person in your party to be responsible for all payments and correspondence regarding your reservations and plans. Any use of the home for purposes other than family vacations must be addressed at the time of the reservation. Occasions such as parties, weddings, receptions, company gatherings or picnics must be requested in advance and approved by Beach or Bay Real Estate. We’re sorry but we can not rent to prom groups, school or graduation groups, fraternities or sororities, or youth groups, with or without, adult supervision. Our property list indicates the maximum number of guests allowed in each house. It is important to respect these occupancy guidelines for maximum enjoyment of your beach home. You will be expected to fill out the guest registration form on arrival.
RESERVATIONS:
Summer Season:	Winter Season:
May 16 to September 1, 2008	Jan. 1 to May 15, 2008 & September 2 to December 31, 2008
Week Length of Rental: 6 Nights Monday noon to Sunday 3:00 pm or Friday noon to Thursday 3:00 pm	Weekend length of Rental: 2 nights (2 night minimum)
When making a reservation, have in mind the exact dates and the number of people who will be using the beach house. During Summer Season many homes are not available for weekend rentals only. At time of reservation, one half of the total rent and a non-refundable processing fee of $25.00 are due within 7 days from the date booked. If the deposit is not received within 7 days, the reservation will be cancelled without notice. The remaining balance of rent, 6% hotel tax, pet fee and damage deposit will be due at check in. The rental must be in the form of cash, cashier’s check, money order or credit card (MasterCard, Visa or Discover). NO PERSONAL CHECKS AT CHECK-IN. During the month of March, New Years Eve weekend, Memorial Day and Fourth of July holiday rates will apply and a higher damage deposit may be required. No reservations or cancellations can be made via email.
CANCELLATIONS AND REFUNDS:
We understand there can be unforeseen emergencies that could cause you to cancel your reservation. We’ll try to resolve the situation with you. However, please note our cancellation policy. 1. Cancellation of beachfront, second and third row vacation homes are non-refundable, unless home can be re-booked for the same reservation dates. At that time a full refund will be issued less the $25 cancellation and $25 processing fee. 2. Cancellation of off beach homes must be thirty (30) days prior to date of arrival to receive a full refund less the $25 cancellation and $25 processing fee. 3. Once your reservation is confirmed with the receipt of reservation deposit, changes of date or switching of homes will invoke our cancellation policy. 4. There is no refund for appliance failure, utility failure or circumstances beyond our control. 5. Beach or Bay Real Estate reserves the right to substitute another beach house of equal value if available, or at our option make a full refund. 6. Some rental properties are for sale. If your rental home should sell before you arrive, we will do our best to move you to another beach house of equal value or give a full refund of any deposited funds. 7. We do not give refunds for rainy days/overcast skies. We also do not charge more for sunny skies. 8. Refund of damage deposit and cancellations checks are issued within 30 days after departure.
CHECK-IN & CHECK OUT TIME:
CHECK-IN time for all guests is 12:00 - 5:00 pm. Beach or Bay Real Estate does not accept personal or company checks at check-in, only cash, cashier’s check, money order and Master Card or Visa will be accepted at check-in. To make your check-in easier, especially during the busy summer time, please have only the responsible party check-in and pick up keys. Picture ID will be required at this time. Under no circumstances enter your beach house before check-in at Beach or Bay Real Estate. LATE CHECK-IN: If your arrival is after 5:00 p.m., please contact Beach or Bay office to arrange full payment of account and get instructions for keys. If prior arrangements have not been made, there will be a late check-in fee of $35.00 and there will be no check-ins after 10pm. CHECK-OUT time is promptly by 3:00 pm. Drop the keys off at the Beach or Bay Real Estate office and let us know what a great time you had during your vacation. Reminder: Any keys not returned at check out will be subject to a $25 charge.
MAINTENANCE & EMERGENCIES:
We have a terrific maintenance staff. If you have a problem, give us a call. We will have a resolution for you as soon as possible upon notifying Beach or Bay Real Estate. We want you to have a trouble free vacation.
DAMAGE TO YOUR VACATION RENTAL HOME:
You will be responsible for all damages to your vacation rental home and its contents. All costs associated with repairs, excessive clean-up or replacement of contents shall be deducted from the damage deposit. In the event the damage deposit does not cover the cost of repairs or replacement, you will pay cost within 15 days of receipt of notice of cost.
FURNISHINGS:
All the beach houses listed are individually owned, made available to you for rental through Beach or Bay Real Estate. All beach houses are completely furnished, including kitchen appliances, cooking utensils and dining equipment. Linens and towels are not furnished. Be sure and check your beach house listing for bed sizes. Items not furnished which may be bought locally include paper towels, toilet paper, plastic garbage bags, bath soap, laundry soap, charcoal, etc. Beach or Bay Real Estate is not responsible for changes in furnishing and equipment by owners.
NO RV's or TENTS ALLOWED!
LINENS AND CLEANING SERVICES:
Linens and Maid Service are available upon request. Please contact our office for cost and availability.
PET AND SMOKING POLICY:
We do have a few special homeowners who are willing to allow pets. Be sure to refer to the amenities legend on the rentals or ask about those particular homes when you call to reserve your beach house. There is a non-refundable $100 pet fee. All of our properties are NON SMOKING. If the home has any indication of smoking inside there will be a forfeiture or deduction from your damage deposit.
VACATION RENTAL INSURANCE:
Check with our rental agents for more information.
(NEW!) BEACH PARKING PERMITS REQUIRED
The Galveston County Department of Parks & Senior Services has implemented the Parking Sticker Program for Bolivar Peninsula Beaches. Every motorized vehicle, including golf carts, will have to display a permit on their windshield to park on our beaches. Our office will have parking permits available for our customers to purchase. We will have the parking stickers for sale in our office for $10.00 each. The parking sticker will be good for the remainder of the year.